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Go to the shopExchange Policy
Exchange Policy
1. After a product is sold, we are pleased to offer exchange for your purchase within 5 days from the date of delivery, for a different size or style.
2. For exchange requests, please reach us at orders@geetupooja.com or call us at +919999017254.
3. Some important points to keep in mind before requesting an exchange: all items must have original tags, must be unworn, unwashed, undamaged and free from any/all smells such as that of perfumes, detergents or deodorants.
4. The Customer will have to pay ₹250 in case of all exchanges.
5. The Customer must courier the original product back to us within 2 days from Date of Delivery at B 459, Ground Floor, New Friends Colony, New Delhi - 110065
6. At the time of requesting for an exchange, please inform us for the new garment/size change that you require.
7. No credits against exchange will be held by Geetu Pooja for more than 5 working days.
- If we are not informed of the product required in exchange of the original purchase within 5 working days of sending the original garment back, the exchange will be considered void.
Returns/Refunds
GeetuPooja (ALLURE) does not entertain return/refund requests under any circumstances.
International Orders
GeetuPooja (ALLURE) would not be able to entertain any return/exchange/refund requests in the case of international orders.
Sale/Custom Orders
For all sale/discount orders, GeetuPooja does not offer any returns/refunds or exchanges For all Custom Orders, return/refund or exchange requests would not be entertained.
Tampered Product
1. Please do not accept the parcel, if it appears to have been tampered with.
2. If the goods inside are tampered, please make a video of the same and share it with us within 72 hours from date of delivery.
3. No requests of this nature would be entertained after a lapse of 72 hours.